Terms and Conditions — Complete berjayasama Usage Guide

1 Introduction and Acceptance of Terms

Welcome to Berjayasama. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("Player" or "User") and Berjayasama ("Platform", "us", "company"). These Terms govern all aspects of your use of our platform, including the website, mobile app, betting services, online casino, and all other features provided by berjayasama.

By accessing or using any part of the berjayasama platform, you automatically acknowledge that you have read, understood and agreed to be bound by all provisions of these Terms. If you do not agree with any part of these Terms, you are not permitted to use the berjayasama platform.

These Terms should be read together with our Privacy Policy and our Responsible Gaming Policy, all of which form the complete agreement between you and berjayasama.

2 Account Eligibility and Registration

To register and use the berjayasama platform, you must meet all of the following eligibility criteria:

• You must be at least 18 years of age at the time of registration. Berjayasama strictly prohibits use of the platform by underage individuals.
• You have full legal capacity to enter into a binding agreement.
• You are not registering on behalf of a third party or using another person's identity.
• You are not prohibited from using online betting services under any laws applicable to you.
• You have not previously been closed or banned from any berjayasama platform.

Each individual is only permitted to hold one account only on berjayasama. Holding multiple accounts is a serious violation of these Terms and will result in the closure of all associated accounts and forfeiture of all balances and bonuses.

During registration, you are required to provide accurate, complete, and current information. Berjayasama reserves the right to request identity verification documents (KYC) at any time, particularly before processing withdrawals that exceed the specified limits. Documents typically required include a national identity card or passport, proof of address, and proof of ownership of the payment method.

3 Deposits, Withdrawals and Financial Transactions

Berjayasama provides a variety of payment methods suited for players in Malaysia, including FPX bank transfer, DuitNow, Touch 'n Go eWallet, GrabPay and other payment methods listed on our Deposit page.

Deposit: All deposits are credited to your account upon successful payment verification. Minimum and maximum deposit limits vary by payment method and will be clearly displayed during the deposit process. berjayasama does not charge any transaction fees for deposits, though your payment provider may apply their own charges.

Withdrawal: Withdrawals may only be made to an account or payment method that has been registered and verified in your name. Withdrawal requests to third-party accounts will not be processed. Withdrawal processing times range from a few minutes to 24 hours, depending on the chosen method and your account verification status.

• Withdrawals can only be processed once the KYC process is complete and the account is fully verified.
• Berjayasama reserves the right to request additional documents for compliance purposes before approving any withdrawal.
• Daily and monthly withdrawal limits are set according to account level and may be increased through the VIP programme.
• Any withdrawal suspected to be related to fraudulent activity will be placed on hold until the investigation is concluded.

All financial transactions on berjayasama are processed in Malaysian Ringgit (MYR). A berjayasama account is for wagering purposes only and may not be used as a savings account or for general money transfers.

4 Bonuses, Promotions and Wagering Requirements

Berjayasama offers a wide range of bonuses and promotions for both new and existing members. All bonuses and promotions are subject to specific terms stated in each offer. The following general terms apply to all bonuses unless stated otherwise:

• All bonuses carry a wagering requirement that must be met before any withdrawal is permitted. Wagering requirements typically range from 5x to 35x depending on the bonus type.
• The welcome bonus is available to new members only who have not previously registered at berjayasama.
• Bonuses may not be combined unless explicitly stated in the relevant promotion's terms.
• Berjayasama reserves the right to withdraw or modify promotions at any time without prior notice.
• Using more than one account to claim bonuses is fraudulent and will result in strict action.
• Berjayasama reserves the right to withhold bonuses or winnings obtained through suspicious means or in a manner contrary to the spirit of a promotion.

Cashback and loyalty programme rewards are credited to your account automatically on a set schedule. Cashback values and usage conditions will be displayed in the promotions section of the berjayasama platform.

5 Betting and Game Rules

All betting activity on berjayasama is subject to game rules specific to each category. Detailed rules for each bet type are available on the relevant pages within the platform.

Sports Betting: Confirmed and accepted bets cannot be cancelled. Berjayasama reserves the right to void or correct bets in the event of a technical error, misinformation, or significant odds irregularities. Match results are based on recognised official sources.

Live Casino and Casino Games: All casino games use audited and certified random number generators (RNG). Game results are final and cannot be disputed unless there is clear evidence of a technical failure.

• Berjayasama reserves the right to suspend or pause gameplay in the event of a technical issue.
• In the event of a system failure, unsettled bets will be resolved based on conditions at the time of the failure or cancelled entirely.
• Players are responsible for ensuring their internet connection is stable during play, especially during live casino sessions.
• Minimum and maximum betting limits for each game are clearly displayed within the game interface.

6 Player Responsibilities and Prohibited Activities

As a berjayasama player, you agree to use this platform responsibly and to comply with all applicable laws. The following activities are strictly prohibited and may result in immediate account closure, forfeiture of funds, and legal action:

• Fraud and Manipulation: Any attempt to defraud the platform, other players, or game providers through technical or non-technical means.
• Money Laundering: Using the berjayasama platform for money laundering or illegal financing purposes.
• Use of Bots and Automated Software: Using bots, automated scripts, or unauthorised third-party software to play or place bets.
• Collusion: Colluding with other players or staff to gain an unfair advantage in any game.
• Exploit Abuse: Deliberately exploiting technical errors or odds mistakes without notifying berjayasama.
• Account Sharing: Allowing others to use your account or using another person's account.

7 Account Security and Data Protection

Berjayasama uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Our security systems are monitored 24 hours a day, seven days a week to detect any suspicious activity.

As an account holder, you are fully responsible for:

• Keeping your password and login credentials confidential.
• Always log out of your account after each session, especially on shared devices.
• Notify us immediately if you suspect any unauthorised access to your account.
• Keep your personal information up to date whenever changes occur.
• Enable two-factor authentication (2FA) for an additional layer of protection.

Berjayasama will never ask for your password via email, message or phone call. If you receive such a request, please contact our support team immediately as this may be a phishing attempt.

8 Account Closure and Suspension

You may close your berjayasama account at any time by contacting our support team. Prior to closure, all eligible balances will be returned to you once compliance checks are completed.

Berjayasama reserves the right to suspend or close an account without prior notice under the following circumstances:

• Violation of any provision under these Terms and Conditions.
• Reporting of fraud or illegal activity.
• Failure to complete the KYC process within the stipulated timeframe.
• Requests from law enforcement authorities.
• The player's own decision to close their account for self-protection reasons related to gambling issues.

Accounts closed due to a breach of terms may not be eligible to recover any remaining balance, subject to the outcome of berjayasama's internal investigation.

9 Liability Limits and Disclaimers

Berjayasama provides this platform on an "as is" and "as available" basis. While we strive to ensure uninterrupted operation, we cannot guarantee 100% continuous availability at all times.

Berjayasama is not liable for:

• Losses arising from service interruptions, technical issues, or circumstances beyond our control.
• Disputed betting outcomes for reasons other than verified technical failure.
• Indirect, consequential, or punitive losses arising from the use of the platform.
• Player actions or decisions made based on information obtained from third parties.

Berjayasama's total liability to any player in any given period shall not exceed the total amount deposited by that player in the relevant 12-month period.

10 Dispute Resolution

If you have a complaint or dispute regarding the berjayasama platform, we encourage you to contact our support team first. We are committed to resolving all issues fairly and within a reasonable timeframe.

Our dispute resolution procedure is as follows:

• Step 1 — Contact Support: Submit your complaint via live chat or support email. We will respond within 24 hours.
• Step 2 — Internal Review: Our team will thoroughly review your complaint and provide an explanation based on accurate system records.
• Step 3 — Escalation: If you are not satisfied with the initial response, the complaint may be escalated to a supervisor or senior manager for further review.
• Step 4 — Final Resolution: Decisions issued after thorough review are final and binding on both parties.

11 Amendments to Terms and Applicable Law

Berjayasama reserves the right to amend, update or replace any part of these Terms and Conditions at any time. Changes take effect immediately upon publication on the platform unless stated otherwise. We will endeavour to notify players of significant changes via in-platform notifications.

By continuing to use the berjayasama platform after any changes to these Terms, you are deemed to have accepted and agreed to the updated terms. It is your responsibility to review these Terms periodically to ensure you are always aware of the latest applicable terms.

These Terms and Conditions are governed by the laws applicable to the operation of the berjayasama platform. Any disputes that cannot be resolved through internal processes will be referred to the relevant arbitration body.